PB English Online Teaching Agreement

This page summarizes the online teaching agreement, lesson requirements, performance standards, payment schedule, fees, penalties, and compensation rules for PBEnglish teachers.

Professional classesPrepare equipment, materials, conduct, and environment before class.
Attendance mattersTardiness, missed lessons, and cancellations may affect payment and performance.
Client feedback mattersComplaints and ratings are part of performance review.

Definitions

  1. Institution: PB English Institution.
  2. Teacher: highly educated and skilled individuals who provide teaching service.
  3. System: the booking and announcement system used by teachers.
  4. Lesson: the online English tutorial given by the teacher.
  5. Schedule: the shifts plotted by the teacher for the required period.
  6. Shift: the time slots chosen by the teacher to conduct lessons.
  7. Client: PBEnglish clients, normally Chinese children from 4 to 12.
  8. Teacher Support: the designated person or team responsible for quality control and teacher support.

Setting of Lessons

Lesson Area Requirements

Teachers must conduct lessons in a pre-approved or suitable venue with adequate lighting and no distractions.

Clothing Requirements

Teachers must wear appropriate business casual attire and maintain a professional appearance. Sleeveless tops, tank tops, revealing clothes, and similar clothing are strictly prohibited.

Conduct Requirements

Teachers must stay focused on the client and the lesson. Activities unrelated to the lesson, including playing games, chatting with others, or using mobile phones, are not allowed during class.

Equipment and Technical Requirements

Teachers should check all equipment before class. Interruptions caused by equipment failure may be subject to penalties.

Lesson Schedule Requirement

PBEnglish provides a schedule sheet on the teacher page in the system. Teachers must maintain at least one week of opened schedule and meet the minimum schedule requirement. If a teacher cannot do this, Teacher Support must be informed immediately.

Teaching Requirement

  1. Conduct each lesson professionally and follow system announcements and teaching guidelines.
  2. Prepare according to the client's English skills, level, learning purpose, previous lesson memo, messages, and reservation details.
  3. Download lesson materials ahead of time and prepare teaching tools such as whiteboard, classroom tools, dictionaries, translators, online references, and visual aids.
  4. Check internet speed, computer, camera, power supply, and other equipment at least 2 hours before class.
  5. Teachers may give additional activities or homework to the client.
  6. Write the lesson summary after class, including lesson content, student performance, and areas that need practice.

Tardiness and Missed Lessons

  1. Teachers must notify PBEnglish Teacher Support at least 2 hours before any possible tardiness or missed lesson, and provide the reason. In some cases, supporting documents may be requested.
  2. PBEnglish may reduce teacher fees or cancel the agreement in cases of excessive tardiness or missed lessons.
  3. Teachers cannot unilaterally cancel booked lessons. In an emergency, contact Teacher Support.
  4. Teachers are not paid when the client cancels within the lesson cancellation threshold.
  5. If the client does not cancel but is absent, the teacher can leave the ClassIn classroom after waiting 10 minutes and may receive compensation according to the annex.
  6. If a lesson is canceled because of bad internet, no internet, power outage, or similar causes, PBEnglish is not obligated to pay the teacher.

Performance Standards

Teacher performance is reviewed based on missed lessons, opened schedules, complaints, and client evaluations. PBEnglish mainly focuses on service delivery and output quality. Client feedback, ratings, complaints, and comments are part of performance review.

PBEnglish is not obligated to pay for a full class if the full class is not delivered or if the client requests a refund through the fault of the teacher.

Fees and Payment Schedule

Fees

PBEnglish pays teachers a service fee for full and faithful performance of completed lessons. The service fee covers teaching services based on completed lessons.

PBEnglish may introduce incentive and compensation schemes based on client needs. Announcements, implementation, and changes may take effect immediately depending on business needs.

Payment Schedule

Teachers are paid twice a month, on the 1st and 15th, through bank transfer or GCash. Salary is settled in pesos. If the payment day falls on a Saturday, Sunday, holiday, or another non-working day, payment will be made on the next working or business day.

PBEnglish does not issue cash advances or loans. Teacher personal information will not be shared with third parties unless required by law.

Resignation

For a newly hired teacher, a deposit of 500 pesos will be deducted from the first pay. This amount will be refunded after completing the standard resignation process. Notice of resignation must be given one week in advance, and all wages will be settled on the payday following departure.

If a teacher has completed more than 50 class hours by the time of normal resignation, they will also receive a bonus of 100 pesos upon departure.

Fees and Penalties System

Lesson Rate

Lesson rate refers to teacher compensation for each 25-minute lesson. If a customer takes a continuous 50-minute lesson, it is counted as 2 lessons. Lesson rate is divided into six levels. Teacher level is related to qualifications, teaching experience, and customer feedback rate, and is determined during interview or review.

Incentive

  1. For every 500 lessons completed, the teacher's level increases by one, adding 5 pesos per class, up to a maximum of 120 pesos.
  2. Enrollment incentive is 500 pesos per enrolled client for each successful demo class.

Incentives are subject to change at any time depending on business needs.

Sanctions

  1. Missed lesson penalty: 200% of lesson rate per lesson.
  2. Late class penalty: 50% of lesson rate per lesson.
  3. Client complaint penalty: 200% of lesson rate per lesson.
  4. Between each cutoff, teachers have two free cancellation rights. After that, cancellation penalties apply.
  5. Cancellation more than 1 hour before class after the free cancellation allowance: 100% of lesson rate per lesson.
  6. Cancellation within 1 hour before class: 50% of class fee.
  7. Absence, complaints, and cancellations may deduct class-hour credit and affect salary increases.

If a teacher cannot attend class due to special circumstances such as disaster, illness, or emergency, supporting documents must be provided. PBEnglish will verify them and may reduce or waive penalties if valid.

Compensation

If the client does not cancel but is absent from the lesson, the teacher can leave the ClassIn classroom after waiting 8 minutes and receive 50% of the lesson rate for that lesson.

Sanctions and rates are subject to change at any time depending on business needs.